FAQ – Frequently Asked Questions

For most of our lines, you can buy tickets directly through our online shop. Online tickets can be booked up to 24 hours before departure.

If the tickets need to be purchased through one of our bus partners’ web shops, you’ll be redirected to the appropriate carrier’s site automatically, and their General Terms and Conditions will apply.

You can buy tickets for ALL of our lines directly at the Vienna International Bus Terminal (VIB), including lines for which online booking is not available.

Naturally, fare discounts are available on almost all lines for children, and in some cases for teenagers and seniors as well.
Conditions and age restrictions vary from carrier to carrier, so please check the timetable for your line for details.

Special rates are also displayed during the online booking process, where you can select them by changing the dropdown menu option from “Adult” to “Child”.

Also keep an eye out for our frequent promotions with special prices. Please note that these special events always involve specific conditions that are published as part of each promotion.

You can purchase your bus ticket online any time up to 24 hours before your departure.

Please make sure that you have a way to print out your ticket, as tickets for direct check-in at the bus are accepted only in paper form, not in digital form (e.g. on your smartphone).
Please take care not to fold or crumple the part of your ticket where the barcode is printed.

Note that you can also buy tickets directly at the Vienna International Bus Terminal (VIB).

For cross-border travel, we are required to maintain a passenger list with first and last names in order to check the accuracy of the names in case of a passport check. 

For online purchases, you will receive your ticket at the email address you entered during the booking process. This can take up to two hours.
Tickets purchased at our sales counters are issued to you on the spot.

Yes! Please print out the ticket, because some of our bus carriers only accept tickets in paper form at check-in.

For online purchases, you will receive your ticket at the email address you entered during the booking process (check your spam folder if necessary), so you will not be charged any postage fees. After printing your ticket, please double-check that the printout is clearly legible.

Our tickets count as invoices for the purposes of the Austrian VAT Act (UStG), so the input tax deduction also applies. All information legally required by §11(9) UStG is printed on your ticket.

In general, your access to a seat is ensured as soon as you buy your ticket (except for open-return tickets).

The option to reserve a seat for an additional fee depends on the specific carrier, and will be indicated in the booking process if applicable.

Please note that no information about available seating is available through our hotline.
If a line is no longer available for booking through the online web shop, then the bus is either fully booked or the booking period has already closed.

You may change your booking to a different name or a different departure date for an €10.00 fee.
Please submit your change request via email at info@vib-wien.at, or in person at the ticket counter.
It is generally not possible to make booking changes for tickets obtained at special prices during promotional events.

In general, yes. However, note that ticket costs will not be reimbursed for passengers who have missed their scheduled departure (“no-shows”).
Starting two hours before departure and after the departure date, a cancellation fee of 100% of the ticket price will be charged for no-shows.

A €8.00 fee is charged for ticket cancellations 8 days or more before the scheduled departure.
Within 1 to 7 days before departure, the cancellation fee is €10.00.

Reimbursements can be requested via email at info@vib-wien.at or directly at the VIB ticket counter.
Most tickets obtained during promotional events for a reduced price or subject to specific booking conditions cannot be reimbursed or re-booked.

If unforeseeable circumstances such as war, civil unrest, epidemic or government instructions make it difficult or impossible for the carrier to provide the scheduled transportation, the carrier may cancel the trip and must reimburse the paid ticket price to the passenger in full. The carrier cannot accept any additional claims by the passenger.

For cross-border trips, the passenger’s name is required to appear on the ticket, so the ticket cannot simply be transferred to a different person.
However, you can transfer your booked ticket to another person BEFORE the trip begins by paying an €8.00 processing fee.
Note that our partners’ GTC and guidelines apply when purchasing tickets through their online shops.
Name changes can only be made in the office that issued the ticket.
There is one exception: For tickets purchased online (as well as round trips), the name change can be requested exclusively via email to: info@vib-wien.at.

Luggage is limited to one suitcase (standard dimensions) and one carry-on item per person, provided that no additional conditions are imposed by the carrier. Please check your carrier’s website in advance for information on its luggage rules, or consult the relevant timetable.
Please attach a clearly visible tag to your luggage, indicating your name, address, telephone number and travel destination.
Please note that additional fees (insurance etc.) may occasionally be charged for luggage. Again, please check your carrier’s website in advance for information, or consult the relevant timetable.
Liability for your luggage lies with the carrier. For more information, see the carrier’s GTC (General Terms and Conditions).

Our website sells tickets for a wide range of international carriers. You’ll find the name of your carrier on your ticket.
To find your bus, please refer to the monitors placed around both indoor and outdoor areas of the VIB, and check the destination signs on the front of each bus.

You can also check our website for current departure and arrival locations. Here you will find the orientation map that will help you quickly find your stop and other important places on the VIB.

Every open-return ticket must be reserved in advance! You can reserve yours at the VIB counter for a €3.00 fee.

Please check with your carrier (indicated on your ticket) well ahead of time about how long before your departure you must submit your return confirmation. Otherwise, there is a risk that a seat can no longer be guaranteed on certain lines for the date and time you wish to travel.

Our agents are available at VIB ticket counters or by phone for any information you may need.